04/2018 Deutsche Bank Luxembourg S.A. Privacy Notice 1/3
April 2018
The following information provides an overview of how we process your personal
data and your rights under data protection law. Which specic data are
processed and how they are used depends largely on the services requested or
agreed in each case.
Please also forward this information to the current and future authorized
representatives and benecial owners as well as any co-obligors under a loan.
These include, e. g., beneciaries in the event of death, commercial attorneys-
in-fact or guarantors.
1. Who is responsible for the data processing and who can I contact in this
regard
Controller:
Deutsche Bank Luxembourg S.A.
2 Boulevard Konrad Adenauer, 1115 Luxemburg
Tel.: (+352) 4 21 221
Fax: (+352) 4 21 224 49
E-Mail: WMLux@db.com
Our internal data protection ofcer may be contacted at
Deutsche Bank Luxembourg S.A.
Data Protection Officer
2 Boulevard Konrad Adenauer, 1115 Luxemburg
Tel.: (+352) 4 21 221
E-Mail: GDPR.lu@db.com
2. What sources and data do we use?
We process personal data which we receive from our clients in the context of
our business relationship. To the extent necessary in order to provide our
services, we also process personal data which we lawfully (e. g., for executing
orders, performing contracts or on the basis of your consent) receive from other
entities within the Deutsche Bank Group or other third parties (e. g., third party
financial institutions). We also process personal data from publicly available
sources (e. g., debtor directories, land registers, commercial registers and
registers of associations, press, media, Internet) which we lawfully obtain and
are permitted to process.
Relevant personal data collected in dealing with prospective clients, master data
set-up, in the context of authorization (account authorization and / or credit card
holder) or as a co-obligor under a loan (e. g., guarantor) may be:
Name, address / other contact information (telephone, e-mail address), date /
place of birth, gender, nationality, marital status, legal capacity, occupational
group code / partner type (employed / self-employed), residential status (rental
/ ownership), identication data (e. g., identication document data),
authentication data (e. g., specimen signature), tax-ID, FATCA status, EU basic
payment account identication.
When products / services from the product categories listed below are
purchased and used, additional personal data may be collected, processed and
stored in addition to the aforementioned data. These primarily include:
Account and payment transactions (incl. online banking)
Order data (e. g., payment orders), data related to the performance of our
contractual obligations (e. g., payment transaction data).
Deposits
Data stemming from the performance of our contractual obligations (e. g.,
transactions), tax information (e. g., information on the obligation to pay church
tax), information on any third-party beneciaries, direct debit data,
documentation data. (e. g., consultation records).
Securities business
Information on knowledge of and / or experience with securities (MiFID status),
investment behavior / strategy (scope, frequency, risk appetite), occupation,
nancial situation (assets, liabilities, income from (self-)employment / trade,
expenses), foreseeable changes in nancial circumstances (e. g., age of
retirement), specic objectives / major concerns in the future (e. g., planned
acquisitions, redemption of liabilities), tax information (e. g., information on the
obligation to pay church tax), documentation data (e. g., suitability statement).
Life insurance
Policy number, product data (e. g., rate, benet, premium), documentation data
(e. g., consultation records). Where the premiums are invested in securities, the
personal data listed under no. 2.3 Securities business will be used.
Structured nancing (consumers and self-employed persons)
Credit records (salary statements, cash ow accounts and balance sheets, tax
documentation, information / proof of assets and liabilities, guarantees
assumed, third-party account statements, expenses), employer, nature and
term of the employment relationship, nature and term of self-employment,
number of dependent children, marital property, residence / work permit in the
case of non-EU nationals, scoring / rating data, information / proof of intended
purpose, own and external collateral:
property documentation (e. g., land register extracts, property appraisals),
documentation data (e. g., consultation records).
In the case of personal guarantees by third parties (external collateral), the bank
may impose comparable requirements on the respective guarantors to disclose
the economic and nancial circumstances.
Interest rate, currency and liquidity management
Information on knowledge of and / or experience with interest rate / currency
products / nancial investment (MiFID status), investment behavior / strategy
(scope, frequency, risk appetite), occupation, nancial situation (assets,
liabilities, income from (self-)employment / trade, expenses), foreseeable
changes in nancial circumstances (e. g., age of retirement), specic objectives
/ major concerns in the future (e. g., planned acquisitions, redemption of
liabilities), tax information (e. g., information on the obligation to pay church tax),
documentation data (e. g., consultation records).
Client contact information
In the business origination and development phase and over the course of the
business relationship, particularly as a result of personal, telephone or written
contact initiated by you or the bank, additional personal data is created, e. g.,
information about the contact channel, date, occasion and result, (electronic)
copies of correspondence and information on participation in direct marketing
activities.
Digital services
With respect to data processed when using digital service products, please refer
to further information on data protection in connection with the respective digital
service (for instance, processing transaction data from integrated third-party
bank accounts in the context of multi-bank aggregation).
3. Why do we process your data (purpose of the processing) and on what legal
basis
We process the aforementioned personal data in compliance with the
provisions of the EU General Data Protection Regulation (GDPR) and the
applicable Luxembourgish Data Protection Act:
a. for the performance of contractual obligations (article 6 (1) b) GDPR)
The processing of personal data is carried out in order to perform banking
transactions and nancial services pursuant to contracts with our clients or to
take steps at your request prior to entering into a contract.
The purposes of the data processing are primarily dependent on the specic
product (see no. 2) and may include, among other things, requirements analyses,
advice, asset management and transactional services. For further details on the
purpose of the data processing, please refer to the respective contractual
documentation and terms and conditions.
b. for the purposes of safeguarding legitimate interests (article 6 (1) f)
GDPR)
Where necessary, we process your data above and beyond the actual
performance of our contractual obligations in order to safeguard the legitimate
Data protection information under the EU General Data Protection
Regulation for “natural persons”
04/2018 Deutsche Bank Luxembourg S.A. Privacy Notice 2/3
interests pursued by us or by a third party. Examples:
Evaluating and optimizing procedures for demand analysis and for
approaching clients directly; incl. client segmentation and calculating the
likelihood of closure.
Advertising or market and opinion research, to the extent that you have not
objected to having your data used
Asserting legal claims and mounting a defense in the event of litigation
Ensuring the bank’s IT security and IT operations
Preventing crime
Video surveillance to safeguard against trespassers, to gather evidence in
the event of robbery or fraud or to document disposals and deposits, e. g., at
ATMs
Measures for building and systems security (e. g., admittance control)
Measures to ensure against trespassing
Measures to manage business and further develop services and products
Group risk management
c. on the basis of your consent (article 6 (1) a) GDPR)
Insofar as you have granted us consent to the processing of personal data for
specic purposes (e. g., transfer of data within the association / Group), the
lawfulness of such processing is based on your consent. Any consent granted
may be revoked at any time. This also applies to the revocation of declarations of
consent that are granted to us prior to the entry into force of the EU General
Data Protection Regulation, i. e., prior to 25 May 2018. Please be advised that the
revocation shall only have effect for the future. Any processing that was carried
out prior to the revocation shall not be affected thereby. You can request a status
overview of the consents you have granted from us at any time.
d. for compliance with a legal obligation (article 6 (1) c) GDPR) or in the
public interest (article 6 (1) e) GDPR)
As a bank, we are also subject to various legal obligations, i. e., statutory
requirements (e. g., the Law of 17 June 1992 relating to the accounts of credit
institutions, the EU Directive 2015/849 on the prevention of the use of the
financial system for the purposes of money laundering or terrorist financing, the
Law of 5 April 1993 on the financial sector, tax laws) as well as banking
supervisory requirements (e.g. Deutsche Bundesbank, Bafin, the European
Central Bank, the European Banking Supervisory Authority, the Luxembourgish
Central Bank and the Luxembourgish Financial Supervisory Authority
(Commission de surveillance du secteur financier – CSSF). Other purposes of
processing include credit checks, identity and age verication, anti-fraud and
anti-money laundering measures, the satisfaction of tax law control and
reporting obligations as well as the assessment and management of risks in the
bank and the Group.
4. Who receives my data
Within the bank, those ofces are given access to your data which require them
in order to perform our contractual and statutory obligations. Service providers
and vicarious agents employed by us may also receive data for these purposes
if they observe banking secrecy and our written instructions under data
protection law. These are mainly companies from the categories listed below.
With regard to the transfer of data to recipients outside the bank, it must rst of
all be noted that as a bank we are under a duty to maintain secrecy about any
customer-related facts and evaluations of which we may have knowledge
(Banking secrecy under no. 2 of our General Business Conditions). We may only
disclose information about you if we are legally required to do so, if you have
given your consent, if we are authorized to provide bank information and / or if
processors commissioned by us guarantee compliance with banking secrecy
and the provisions of the GDPR).
Under these conditions, recipients of personal data may be, for example:
Public authorities and institutions (e.g., Deutsche Bundesbank, Bafin,
CSSF, the European Banking Authority, the European Central Bank, tax
ofces) insofar as a statutory or ofcial obligation exists.
Other credit and nancial services institutions, comparable institutions and
processors to whom we transfer personal data in order to perform the
business relationship with you:
Specically: processing of bank references,
support / maintenance of EDP/ IT applications, archiving, document
processing, call centre services, compliance services, controlling, data
screening for anti-money laundering purposes, data destruction, purchasing
/ procurement, space management, real estate appraisals, loan processing
service, collateral management, collection, payment card processing (debit
card / credit cards), customer manage- ment, lettershops, marketing, media
technology, reporting, research, risk controlling, expense accounting,
telephony, video identication, website management, investment services,
share register, fund management, auditing services, payment transactions.
Other recipients of data may be those ofces to which you have given your
consent to the transfer of data or with respect to which you have exempted us
from banking secrecy by agreement or consent.
5. Is data transferred to a third country or to an international organisation
Data will only be transferred to countries outside the EU or the EEA (so- called
third countries) if this is required for the execution of your orders (e. g. payment
and securities orders), prescribed by law (e. g., reporting obligations under tax
law), if you have given us your consent or in the con- text of commissioned data
processing. If service providers in a third country are used, they are obligated to
comply with the data protection level in Europe in addition to written instructions
by agreement of the EU standard contractual clauses.
6. How long will my data be stored
We process and store your personal data as long as it is necessary for the
performance of our contractual and statutory obligations. In this regard, it should
be noted that our business relationship is a continuing obligation designed to
last for several years.
If the data are no longer required for the performance of our contractual and
statutory obligations, they are regularly deleted, unless their further processing
(for a limited time) is necessary for the following purposes:
Compliance with records retention periods under commercial and tax law,
such as the Luxembourgish Commercial Code (Le Code de commerce); the
Law of 17 June 1992 relating to the accounts of credit institutions; the EU
Directive 2015/849 on the prevention of the use of the financial system for
the purposes of money laundering or terrorist; and the Law of 5 April 1993
on the financial sector). The records retention periods prescribed therein
range from 5 to 10 years.
Preservation of evidence within the scope of statutes of limitations. Un- der
art 2262. of the Luxembourgish Civil Code (Code civil), these limitation
periods may be up to 30 years.
7. What data protection rights do I have
Every data subject has a right of access (article 15 GDPR), a right to rectication
(article 16 GDPR), a right to erasure (article 17 GDPR), a right to restriction of
processing (article 18 GDPR), a right to object (article 21 GDPR) and a right to
data portability (article 20 GDPR). The right of access are subject to restrictions
(article 29 of the modified law of 2002 in conjunction with article 23 GDPR). Data
subjects also have a right to lodge a complaint with a supervisory authority
(article 77 GDPR).
You may revoke your consent to the processing of personal data at any time.
This also applies to the revocation of declarations of consent that are granted
prior to the entry into force of the EU General Data Protection Regulation, i. e.,
prior to 25 May 2018. Please be advised that the revocation will only take effect
in the future. Any processing that was carried out prior to the revocation shall
not be affected thereby.
Our cooperation partner, Banque de Luxembourg is responsible for creating
your credit cards. Please contact the Data Protection Ofcer of the
aforementioned organization directly regarding your data protection rights.
8. Am I under any obligation to provide data
Within the scope of our business relationship, you must provide personal data
which is necessary for the initiation and execution of a business relationship and
the performance of the associated contractual obligations or which we are
legally obligated to collect. As a rule, we would not be able to enter into any
contract or execute the order without these data or we may no longer be able to
carry out an existing contract and would have to terminate it.
In particular, provisions of money laundering law require that we verify your
identity before entering into the business relationship, for example, by means of
your identity card and that we record your name, place of birth, date of birth,
nationality and your residential address. In order for us to be able to comply with
this statutory obligation, you must provide us with the necessary information and
documents in accordance with the EU Directive 2015/849 on the prevention of
the use of the financial system for the purposes of money laundering or terrorist
and notify us without undue delay of any changes that may arise during the
course of the business relationship. If you do not provide us with the necessary
information and documents, we will not be allowed to enter into or continue your
requested business relationship.
9. To what extent is automated decision-making (including proling) carried out
As a rule, we do not make decisions based solely on automated processing as
dened in article 22 GDPR to establish and implement the business relationship.
04/2018 Deutsche Bank Luxembourg S.A. Privacy Notice 3/3
If we use these procedures in individual cases, we will inform you of this
separately, provided that this is prescribed by law.
10. Is “proling” used
In some cases, we process your data automatically with the aim of evaluating
certain personal aspects (proling). For instance, we use proling in the
following cases:
We are required by law to take anti-money laundering and anti-fraud
measures. Data evaluations are also carried out (in payment transactions,
among other things) in this context. These measures also serve to protect
you.
In order to provide you with targeted information and advice on products,
we use evaluation tools. These enable demand-oriented communication
and advertising, including market and opinion research.
We use scoring to assess your creditworthiness. We calculate the likelihood
that a given client will meet their contractual payment obligations. The
calculation may include, for example, income levels, expenses, existing
liabilities, occupation, length of employment, experiences from the previous
business relationship, repayment of prior loans in accordance with the
contract, and information from credit agencies. Scoring is based on a
mathematically and statistically recognized and proven procedure. The
calculated score values assist us in our decision-making and are
incorporated into ongoing risk management.
Information on your right to object under article 21 of the EU General
Data Protection Regulation (GDPR)
1. Ad hoc right to object
You have the right to object, on grounds relating to your particular situation,
at any time to processing of personal data concerning you which is based
on article 6 (1) e) GDPR (processing in the public interest) and article 6 (1)
f) GDPR (processing for the purposes of safeguarding legitimate interests);
this includes any proling based on those provisions within the meaning of
article 4 (4) GDPR.
If you lodge an objection, we will no longer process your personal data
unless we can demonstrate compelling legitimate grounds for the
processing which override your interests, rights and freedoms or unless the
processing is for the establishment, exercise or defense of legal claims.
2. Right to object to the processing of data for marketing purposes
In certain cases, we process your personal data for direct marketing
purposes. You have the right to object at any time to processing of personal
data concerning yourself for such marketing, which includes proling to the
extent that it is related to such direct marketing.
If you object to processing for direct marketing purposes, we will no longer
processes your personal data for such purposes.
There are no formal requirements for lodging an objection; where possible
it should be made by telephone to: +352 421 221.